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In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. Request for refund must be made within 24 hours upon receiving the products. We will endeavor to resolve all requests for refund within 7 business days of receiving the request.

If 7 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

You have 7 business days to return an item from the date you received it. Only return via courier with tracking number given is accepted, walk in will strictly not be entertained. 

To be eligible for a return, your item must be unopened and in the same condition that you received it. Your item must be in the original packaging. Otherwise, the item is considered sold.

To complete your return, your item needs to have the receipt or proof of purchase from our website.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to you. All refund will be issued as store vouchers at your customer account at taqookies.com website, which can be used for next purchase. Refunds to credit card or cash are not available. The maximum refund offered is the value of the product. 

If your return is not approved, we will resend you the parcel.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at taqookies@gmail.com or at +601156391093. Our team will assist on further steps. 

However, we are unable to exchange or refund damaged items caused by third parties ie: shipping/delivery service provider as this is beyond our authority. 

Unfortunately, we are unable to offer any replacement for any other reasons.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store voucher for the value of your return. Once the returned item is received (within 7 business days), a store voucher will be given to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should contact us at taqookies@gmail.com or at +601156391093. Our team will assist you on further steps.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund store voucher, the cost of return shipping will be deducted from your voucher.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM 150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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